Refund policy
RETURN & REFUND POLICY
Last Updated: October 7, 2026
At PAWSWIPE, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a 30-day return and refund period subject to the terms outlined below.
30-DAY RETURN WINDOW
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be in reasonable condition and returned with the original order information. Where possible, products should be returned in their original packaging.
Because our products are designed for personal pet-care use, returned products must be clean, sanitary, and free from excessive use or damage.
HOW TO REQUEST A RETURN
Before sending anything back, please contact our customer support team at:
support@pawswipe.site
Please include:
• Your full name
• Order number
• Product name
• Reason for the return
• Photos or other information when relevant
Our support team will review your request and provide the appropriate return instructions.
DO NOT SEND A RETURN TO OUR BUSINESS ADDRESS UNLESS OUR SUPPORT TEAM HAS PROVIDED RETURN INSTRUCTIONS.
FREE RETURNS
PAWSWIPE provides free returns within the applicable 30-day return period for eligible orders. If a return is approved, we will provide instructions regarding the return process.
REFUNDS
Once an approved return has been received and reviewed, we will process the applicable refund to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Refunds are generally issued after the returned product has been received and reviewed.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Send an email to support@pawswipe.site with your order number and clear photos showing the issue.
We will review the information and work with you to determine the appropriate resolution, which may include a replacement, refund, or other solution.
ITEMS THAT MAY NOT QUALIFY
A return may not be accepted if an item has been intentionally damaged, substantially altered, misused, or returned in an unsanitary condition.
Products used in a manner inconsistent with their intended purpose may also be excluded from return eligibility.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing the order.
Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed before fulfillment.
If an order has already been processed or shipped, the standard return process may apply.
CONTACT US
For all return and refund questions:
PAWSWIPE
606 S 15th St
Renton, WA 98055
United States
Email: support@pawswipe.site
Phone: +1 603-369-9677
PAWSWIPE reserves the right to review individual return requests in accordance with this policy and applicable law.